Remote monitoring
Network, device and service health visibility with proactive alerts.
Support & Maintenance
Ongoing support for systems that the property depends on.
We provide planned maintenance, remote monitoring and technical support for connected building systems.
Choose a support plan →
Capabilities
What the service includes
Configuration backups
Protected copies of critical network and automation configurations.
Software updates
Planned, controlled updates for supported systems and devices.
Fault diagnosis
Remote troubleshooting followed by site support when required.
System changes
New rooms, new users, additional devices and workflow updates.
Priority support
Faster response for customers on managed service plans.
Project delivery
A clear process from survey to support
Every system is planned, documented and tested so it is reliable, understandable and maintainable.
- 01
Initial system audit
- 02
Documentation and backup
- 03
Monitoring setup
- 04
Maintenance schedule
- 05
Incident response
- 06
Regular review and improvement
Suitable properties
Where this service works best
- Premium homes and renovations
- Guest houses and serviced accommodation
- HMOs and rental properties
- Small offices and commercial spaces
- Mixed-use and multi-building sites
SREX advantage
Designed as part of the whole building
We do not treat this service as an isolated product. It is coordinated with the network, access systems, automation platform and support strategy.
Discuss your requirements →